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Shipping

UPDATE ON SHIPPING DELAYS:

Due to COVID-19, our carriers have been experiencing delays in delivery. While most orders are shipped within our normal 1-4 business days, some orders may take longer than usual to process.

In addition, after orders have been placed, package scans from our carriers may be delayed. As a result, orders may not show tracking for a few days – even when your order is already on the way. Please allow extra time for tracking updates and final delivery.

In rare cases, you may not have tracking visibility – orders may arrive before tracking becomes available.

Thank you for your understanding. We appreciate your patience during this time.

We ship to the U.S. as well as Canada, and France. We are unable to ship to APO's. 

Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.

For questions about your package, email us at hi@moonjuice.com with your inquiry and we will respond to you as soon as we can. 

How are shipping costs determined?

National and international shipping rates are calculated by the shipping provider based on package weight and zip code/destination.

Be aware that international packages are subject to duties and customs fees which are not calculated at check out. Moon Juice has no control over these fees and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.

How do I get free shipping?

We are happy to offer free shipping on orders over $50 to the contiguous U.S. via Fedex. Free shipping will automatically be applied to orders that are over $50 before taxes and after discounts are applied. Online gift card amounts do not apply towards free shipping threshold.

 

What do I do if I need my package by a specific date?

If you need your shipment by a specific date, we recommend choosing Express 3 Day shipping (if available). Please note that Express Shipping does still have the 2-4 business day handling time. Please note, all shipping options do not account for processing time of 2-4 business days.

 

How long should I expect to wait for my order?

Most orders are processed within 2-4 business days. From there it depends on the shipping option you choose!  

  • Free Shipping on orders over $50 - 2-8 business days
  • Standard Ground Shipping - ~3-5 business days
  • Express 3 Day - ~1-3 business days

Please note, all shipping options do not account for processing time of 2-4 business days.

Orders placed after 10:30am PST on Fridays and over the weekend will be processed 2-4 business days from the following Monday. We do not ship on weekends or holidays.

How will I know when my order has shipped?

You will receive an email with tracking information the moment your label is printed! Please allow 24 hours for the information to be updated by the shipping provider.

Do you ship juices and milks?

We only deliver juices and milks in L.A. via Postmates.

Do you offer same day delivery?

We provide local, same day delivery through Postmates. Check out our Locations page for more details.

Returns

We have a 100% satisfaction guaranteed policy and returns are easy with our online Returns Center. We are happy to accept returns within 30 days of delivery.

How do I return or exchange an item?

If you are unhappy with a product you've purchased, please visit our Returns Center

What is the return policy on pre-order products?

If you are unhappy with a product you've purchased, please visit our Returns Center

How long does it take to process a return?

Once your return is received it is typically processed within 2-3 business days.

Orders

Most orders are processed within 2-4 business days (we do not ship on weekends or holidays). For questions about your order, email us at hi@moonjuice.com with your inquiry and we will respond to you as soon as we can.

What forms of payment do you accept?

We accept all major credit cards, as well as payments made through PayPal. We also accept mobile payments through Google Pay and Apple Pay.

What do I do if my payment is declined?

We recommend contacting your bank, as they are generally most helpful identifying the issue.

Do you offer samples?

Yes! All orders placed on moonjuice.com will receive pre-selected sample(s) with their shipment.

Can I update my order once it’s been placed?

Unfortunately, you can't update your order after it has been placed. If you need to make changes or cancel your order, please email us at hi@moonjuice.com with "CANCEL ORDER" as the subject and we will do our best to accommodate you!

Do you sell gift cards?

We do! Our Online Gift Cards are applicable to anything on www.moonjuice.com. If you are looking to purchase a gift card for use in our Los Angeles locations, please contact the stores directly.

How do I redeem a gift card or promo code?

Simply enter and apply your promo code or online gift card at checkout. Please note that promo code discounts don't apply to already discounted items or subscription orders.

Can I redeem multiple codes at once?

Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most now and save the other for your next purchase! Please note, promotional codes cannot be used on already discounted items or subscription purchases.

Can I use my discount on any item?

Discounts can be applied only on full priced items. Discounts cannot be combined, and will not apply to already discounted items or subscription orders.

When will my credit card be charged?

Your credit card will be charged when your order is placed.

What is a pre-order and when will my order ship?

We offer some products for sale before they actually arrive. When you pre-order these products, we’ll ship them out 1–2 business days after they become available at our warehouse.

You can tell if you are purchasing a product that is a preorder item on the product page and at checkout. A pre-order is charged at the time of purchase. Once you’ve placed your order, you can double-check our estimated ship date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves our warehouse.

If you need to cancel a pre-order, please email us at hi@moonjuice.com with "PRE-ORDER" in the subject line.

What should I do if my order isn’t accurate?

If your order is incorrect please reach out to us at hi@moonjuice.com with your order number in the subject line. We will make it right!

What if my order arrives damaged?

If an item arrives damaged, please email us at hi@moonjuice.com within 7 days of receipt with “DAMAGED” in the subject line so we can ship you a replacement asap!